Ultimate Maintenance Plans
SCOPE OF SERVICES:
Business Data and Application Cloud Hosting
- Business data hosting will be provided for authorized users 24/7 remote access via web will be available.
- Disk Space of 100 GB per user will be provision increase on demand to 250GB.
- Any and all business application will be hosted for 24/7 remote access for authorized clients.
- Access for remote and home users will be available under secure environment.
- Cloned redundant servers will be provided for 100 % uptime.
- New business applications will be installed by SysNet Solution as per request of the client.
Daily Backup of all business data and applications
- Business data will be backed up twice daily and restored in case of accidental deletion.
- Daily & weekly backups of all business application and data will be provided.
- 5 years of business email archiving will be provided.
Onsite Troubleshooting & Maintenance
- Troubleshooting of any Hardware or Software issues for any computer related devices i.e. Servers, PC’s, Laptops, Routers, VOIP phones & any Firewall devices via remote support.
- Troubleshooting and resolving any network, internet connectivity, printing, email, virus or malware related issues.
- Configuring and monitoring any scheduled critical company data backups in the cloud.
- Quarterly PC maintenance for Windows security updates & antivirus updates.
- Onsite visit will be provided at an additional charge of $100.00 per visit, limited to one troubleshooting incident not exceeding two hours.
Business Email Hosting
- Hosting Business Email for 10 mail accounts with a mailbox space of 10 GB per client.
- Providing email via Web Access, Outlook and Smart mobile devices.
- Secure business email will be scanned for spam, viruses and malware before delivery.
- Email archiving for up to 5 yrs. will be provided for recovery.
- All email will be backed up daily and weekly for recovery in case of accidental deletion.
- Email access via all smart phones, i.e. Blackberry, Android & iPhones.
Website Hosting and Site Maintenance
- Secure Business website hosting will be provided on latest Microsoft IIS Server platform.
- Backend server support for all Service Pack, security and hot fixes updates will be monitored and implemented by SysNet Solution.
- Access to a 3rd party developer, will be not be provided for security reasons.
- One minor web update monthly will be permitted at no extra charge i.e. text, images or banners.
- Charges for New Logo design will be $ 75.00.
- Charges for additional pages or programing changes will be $100 per page.
- Currently if no website exists, charges for building a website will be on a separate agreement.
VOIP Solution
- Setup & Installation of VOIP system console management.
- Broadband Setup with Extensions, Voicemail, greetings and customization of all phone requirements.
- Modem & Router Installation & Configuration if provided by VOIP vendor.
- Installation of soft phones on PCs and laptops.
- Configuration of smart phones for VOIP service.
